Support
Help with your letters, your purchases and your Letter IRL account.
Email us
Write from the email address on your Letter IRL account, so we can find it. If it's about a letter or a purchase, include its order id: it's on your dashboard's Letters page, and your AI assistant can look it up too.
Where is my letter?
Your dashboard's Letters page shows each letter's progress, and you can ask your AI assistant for its status. Mail is usually handed to USPS within 1-2 business days and usually arrives in about 1-2 weeks. USPS timing varies and can take longer.
Something went wrong with a letter
If our system can't process a letter, it goes back to your balance automatically. For anything else, email us with the order id and what happened.
Refunds
Letter Pack purchases are final, but we may refund unused letters at our discretion. Email us with your order id and a person decides. The Terms of Service have the details.
Connecting your AI app
The Connect page shows how to add Letter IRL to each app we support, and how to sign in.
Your account and your data
To get a copy of your data, correct it, or delete your account, email policy-team@letterirl.com. The Privacy Policy explains what we keep and for how long.
Letter IRL is operated by Objective Works.